Replacement 

XGUO warrants to the original purchaser of a XGUO product that our products will be free from defects in materials and workmanship per the terms of the warranty that came with the product. Each step of the Request a Replacement Process must be completed to ensure that your request is processed.

We offers a connected equipment warranty for the repair or replacement of connected equipment damaged from surges and spikes that occur when they properly connected to certain surge protectors and uninterruptible power supplies. For details, please see the full terms of the warranty that came with your product.

Products purchased from XGUO may be returned within 90 days of receipt of shipment. These products must be in new condition with original packaging and accessories. Products missing the serial number or UPC cannot be returned for refund. To return a product, please perform the Return for Refund process.